Return & Refund Policy

Remiora | Capturing tomorrow's memories, today!

At Remiora, every personalized product is created with care to preserve your favorite memories. We want you to love your purchase and understand our policies before ordering.

Personalized Products — Final Sale

Because our personalized photo magnets, frames, ornaments, and other custom products are made specifically for you, all personalized purchases are final sale.

We do not accept returns or exchanges for changes of mind, customer-selected photographs, or customization choices that match an approved digital proof.

Digital Proof Approval

Customers receive instructions for submitting their photographs after checkout.

Digital proofs are provided for customer review and approval before the finished order is shipped. Please review your proof carefully, including photograph selection, positioning, and other customization details.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from your approved order, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the problem.

We will review the issue and, when appropriate, provide a replacement at no additional charge.

If a suitable replacement cannot be provided, we will work with you on an appropriate resolution, including a refund where applicable.

Return Shipping

Please do not send products back without contacting Remiora first. Because our products are personalized, a physical return may not be necessary to resolve an issue.

If we require a return due to a confirmed defect or fulfillment error, we will provide return instructions and cover reasonable return shipping costs.

Contact Us

For questions or assistance with your order, contact:

Remiora
Email: jking@myremiora.com
Website: www.myremiora.com

This policy does not limit any rights available to customers under applicable consumer protection laws.